*BELOW ARE SUBJECT TO CHANGE ANYTIME

SHIPPING POLICY

Shipping Time:
The estimated processing time for your order will be around 3-5 business days. Please allow any additional time for orders placed during non-business days, including weekends and major holidays. Any selected expedited shipping does not include the above mentioned processing time.

Insurance Policy:
Strike Industries knows things happen out of our control and its an unfortunate situation if a package is damaged, lost or stolen. We've experienced a quicker and better insurance process with Route. An OPTIONAL insurance add-on is now offered as Strike Industries is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at the checkout page, your order will be protected from damage, loss, or theft. We do not add additional full coverage on our packages. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout. Claims with Route for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.

Undeliverable Packages:
Occasionally, packages are returned to us as undeliverable. When the carrier returns an undeliverable package to Strike Industries, an attempt to contact you will be made and you will be issued a full refund for the undeliverable order.

Rejecting Receipt:
Rejecting receipt of a package is considered returning the package without Strike Industries approval and may be subject to a 15% restocking fee ($2 minimum). Any fees and shipping charges incurred will be re-billed to the customer and may be deducted from any applicable refunded amount.

Reshipping:
Unless arrangements are made before delivery, orders that are returned to us will be restocked and not reshipped. A new order will need to be placed.

Missing Packages:
Occasionally, packages are not delivered in the expected timeframe and are not able to be located by tracking information (if available). United States Postal Service, and other shipping carriers state to wait at least 5 business days after the expected delivery date to consider any shipments as missing packages. During times of severe weather, heavy mail times, holiday seasons, etc., the time frame should be increased to 10 business days after the expected delivery date. If the package has not been delivered within this time frame, it may be then considered lost/missing.

No Movement Tracking Numbers:
Regardless if shipping insurance was purchased or not, if the tracking number received states there has not been an official acceptance scan by USPS or Fedex, please notify us immediately. Please allow Strike Industries at least 10 business days to conduct a thorough investigation, which includes communications with the carrier service (or any shipping provider). If the package has not been found and/or delivered within this set time frame, it may be considered lost/missing and a claim will need to be made with the carrier.

Strike Industries is not responsible for packages that are marked as shipped and/or delivered within the appropriate time frame that are claimed as missing or stolen. Please contact the shipping carrier to file a claim in this situation.​

Any questions regarding shipping or order status, please visit the CONTACT US section for more information.

RETURN POLICY

Strike Industries strives to provide quality goods and services with a commitment to your satisfaction.

  1. If you purchased directly from strikeindustries.com and received the wrong item or it is damaged in some way, we will make every effort to replace it as quickly as possible or we will gladly take back the item and refund you the product(s) price along with the shipping and handling costs. If you purchased from one of our dealers, please contact that specific dealer to their exact return or exchange policy.
  2. If you purchased directly from strikeindustries.com and you find a brand new purchased Strike Industries product(s) not to your standard for any reason, we will accept it back within 60 days of receipt for a full refund or exchange for another item(s). However, in either case, return and/or redelivery shipping costs are the customers’ responsibility. Item(s) must be unused and in the same condition that you received it or the appropriate RESTOCKING FEE (see below) is applied to the refund or the exchange amount. If you purchased from one of our dealers, please contact that specific dealer to their exact return or return policy.
  3. If you purchased directly from strikeindustries.com and it has been longer than 60 days from the package receipt date, we will accept returns purchased up to 180 days of the package receipt date of the original sale/purchase. We reserve the right to reject any return request for any order that is past the 180 days of the receipt date based on the tracking delivery information except for manufacturer defects. However, you will only be able to get a refund in the form of store credit. Store credit amount will be given after the approved return has been inspected and the appropriate RESTOCKING FEE (see below) is applied. Store credit is non-transferable and non-refundable. Store credit codes will apply only once per checkout and do not carry any remaining balance. Strike Industries reserves the right to make any changes without prior notice. Please visit this page for updates regarding returns and store credit policy as it may change anytime. If you purchased from one of our dealers, please contact that specific dealer to their exact return or exchange policy.
  4. Item(s) marked [SPECIAL ITEM] on the product page are not refundable once used. Only in brand new/unused condition minus shipping fees.

HOW DO YOU MAKE A RETURN?

To make a return, please perform the following steps:

  1. BEFORE returning any products, please visit the CONTACT US section to complete and submit the “Return for Refund/Exchange” form to receive an RMA (Return Merchandise Authorization) containing your name, shipping address, phone number, email, and reason for the return (including, if applicable, information about the firearm, ammo, and usage environment for defective returns). Please include a copy of the receipt if possible as well.
  2. Wrap the item with sufficient padding and place it in an appropriate box or bubble mailer for shipping. We recommend insuring your shipment and obtaining tracking information in case the package is lost/missing in transit.
  3. Ship out the package along with placing a printout of the RMA form we provided inside the box.
  4. Packages must be returned with shipping prepaid, we do not accept COD (Cash on Delivery) packages. All processed and approved refunds will be applied to the credit card used during the original purchase. You should allow one to two billing cycles for the refund to appear on your statement.

RESTOCKING FEE

After we receive your returned product(s), we will process and review the condition of all parts before accessing whether you will be charged any of the below restocking fees.

- RTI (Return to Inventory) 0%
- BLEM (Blemished returned product) 15%
- JUNK (Completely not resellable and the product is used for parts) 50%
This review will be final, any returns or exchanges will be solely at our discretion.

HOW DO I RETURN A DEFECTIVE ITEM?

  1. BEFORE returning any products, please visit the CONTACT US section to complete and submit the “Return for Refund/Exchange” form to receive an RMA (Return Merchandise Authorization) containing your name, shipping address, phone number, email, and reason for the return (including, if applicable, information about the firearm, ammo, and usage environment for defective returns). Please include a copy of the receipt if possible as well.
  2. Once the RMA form has been processed, Strike Industries will provide a return shipping label for the refund or exchange of the product, including the shipping charges for non-expedited traceable shipping methods.
  3. Wrap the item with sufficient padding and place it in an appropriate box or bubble mailer for shipping.
  4. Ship out the package along with placing a printout of the RMA form we provided inside the box.
  5. All processed and approved refunds will be applied to the credit card used during the original purchase. You should allow one to two billing cycles for the refund to appear on your statement.
  6. Arrangements for a defective exchange or return must be made within one year of the warranty period, starting from the date the order is received. RMA numbers are valid for 14 days from the issue date. All packages received without an RMA number will be refunded, however, an automatic 20% handling fee ($2 minimum) will apply.
  7. If the product was purchased from a 3rd party, Strike Industries provides no refund but only an exchange option.

HOW DO I REQUEST A SPARE PART?

Please visit the CONTACT US section to complete and submit the “Request for Spare Parts'' form to receive help from a Strike Industries customer service representative.

This document was last updated on June 01, 2020