Shipping and Return Policy
The estimated processing time of your order will be around 3-5 business days. Add extra time for orders placed on weekends. All orders placed during non business days, including weekends or federal holidays, will be processed on the next business day and shipped within 3 to 5 business days. The selected shipping method, such as expedited, does not include processing time.
WHAT IS YOUR RETURN POLICY FOR ORDERS?
Strike Industries strives to provide quality goods and services and we are committed to 100% your satisfaction.
If you received the wrong item or it is damaged in some way, we will make every effort to replace it as quickly as possible or we will gladly take back the item and refund you the products price along with shipping and handling costs.
To allow sufficient time to field test our gear in the environment of your choosing, if you find a brand new purchased Strike Industries product not to your standard for any reason we will accept it back within 60-days of receipt for a full refund or exchange for another item(s). However, in either case, return and/or redelivery shipping costs are the customers’ responsibility.
WHAT IF I HAVE A DEFECTIVE ITEM?
If you ever experience an issue with a Strike Industries product at any time, regardless of where it was purchased, please contact us directly at : [email protected] and we’ll do everything reasonable to help you.
HOW DO I MAKE A RETURN?
To make a return, please take the following steps:
BEFORE returning any products please contact us at [email protected] first to receive an RMA number (Return Merchandise Authorization) and prominently write it on the outside of the package. Packages will not be accepted without an RMA.
Include a note containing your name, shipping address, phone number and email, and reason for the return (including, if applicable, information about the firearm, ammo, and usage environment for defective returns). Please include a copy of the receipt if possible as well.
Wrap the item with sufficient padding and place in an appropriate box or bubble mailer for shipping. We recommend insuring your shipment and obtaining tracking information in case the package is lost in transit.
Packages must be returned prepaid- we do not accept COD packages. All refunds will be applied to the credit card used for the original purchase or, if the product was purchased elsewhere, store credit will be issued. You should allow one to two billing cycles for the refund to appear on your statement.
STORE CREDIT INFORMATION
If it has been longer than 60 days from the date of purchase you will only be able to get a refund in the form of store credit.
- If a store credit code has been issued you must use it within 6 months of the issue date. Store credit is non-transferrable and non-refundable. Used store credit codes will applied only once per checkout and do not carry any remaining balance. Strike Industries reserves the right to make any changes without prior notice. Please visit this page for updates regarding returns and store credit policy.
After we receive your returned product(s) , our team will review the condition of all parts before accessing whether you will be charged any restocking fees.
- RTI (Return to Inventory) 0%
- BLEM (Blemished returned product) 15%
- JUNK (Completely not resellable and the product is used for parts) 50%
This review will be final, any returns or exchanges will be solely at our discretion.
Strike Industries will provide a return shipping label and/or (with Strike Industries prior consent) refund the product including the shipping charges for non-expedited, traceable shipping methods. If in doubt, please contact us and we'll do our best to get you taken care of! Arrangements for a defective exchange or return must be made within one year (warranty Period) of the date the order is received. RMA numbers are valid for 14 days from the date of issue. All packages received without an RMA number will refunded, however, an automatic 20% handling fee ($2 minimum) will apply.
Strike Industries offers all customers an option to purchase insurance directly through the United States Postal Service (USPS) or Fedex at the checkout page. For details on coverage when purchasing insurance through USPS please visit http://pe.usps.com/text/dmm300/503.htm#ep1063624 and refer to section 4. Strike Industries will not be responsible for insured packages that fall under the USPS coverage guidelines.
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, an attempt to contact you will be made and you will be issued a full refund for the order.
If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund, please contact Strike Industries Support at [email protected]
Rejecting receipt of a package is considered returning the package without Strike Industries consent and may be subject to a 15% restocking fee ($2 minimum). Any fees and shipping charges incurred will be re-billed to the customer and may be deducted from any applicable refund amount.
Unless arrangements are made before delivery, orders that are returned to us will be restocked and are not able to be shipped again. A new order will need to be placed.
Occasionally, packages are not delivered in the expected timeframe and are not able to be located by tracking information (if available). US Postal Service, and other shipping providers, state to wait at least 5 business days after the expected delivery date to consider any missing packages. During times of severe weather, heavy mail times, holiday seasons etc, this time frame should be increased to 10 business days after the expected delivery date. If the package has not been delivered within this set time frame it may be considered missing.
No Movement Tracking Numbers:
Regardless if shipping insurance was purchased or not- If the tracking number received states there has not been an official scan by the USPS, FedEx or UPS please notify us immediately. Please allow Strike Industries at least 10 business days to conduct a thorough investigation, which includes communications with the local carrier service (or other shipping provider). If the package has not been found and/or delivered within this set time frame it may be considered missing and necessary steps will be taken thereafter.
Strike Industries is not responsible for packages that are marked as shipped and/or delivered within the appropriate time frame that are claimed as missing or stolen. Please contact the shipping carrier to file a claim in this situation.