SHIPPING POLICY

Shipping Time:
The estimated processing time for your order will be around 3-5 business days. Please allow any additional time for orders placed during non-business days, including weekends and major holidays. Any selected expedited shipping does not include the above mentioned processing time.

Insurance Policy:
Strike Industries offers all customers an option to purchase insurance directly through United States Postal Service (USPS) or Fedex during the checkout process. For details on coverage when purchasing insurance through USPS, please visit http://pe.usps.com/text/dmm300/503.htm#ep1063624 and refer to section 4.0 for further details. Strike Industries will not be responsible for insured packages that are not eligible under the USPS or Fedex coverage guidelines.

Undeliverable Packages:
Occasionally, packages are returned to us as undeliverable. When the carrier returns an undeliverable package to Strike Industries, an attempt to contact you will be made and you will be issued a full refund for the undeliverable order.

Rejecting Receipt:
Rejecting receipt of a package is considered returning the package without Strike Industries approval and may be subject to a 15% restocking fee ($2 minimum). Any fees and shipping charges incurred will be re-billed to the customer and may be deducted from any applicable refunded amount.

Reshipping:
Unless arrangements are made before delivery, orders that are returned to us will be restocked and not reshipped. A new order will need to be placed.

Missing Packages:
Occasionally, packages are not delivered in the expected timeframe and are not able to be located by tracking information (if available). United States Postal Service, and other shipping carriers state to wait at least 5 business days after the expected delivery date to consider any shipments as missing packages. During times of severe weather, heavy mail times, holiday seasons, etc., the time frame should be increased to 10 business days after the expected delivery date. If the package has not been delivered within this time frame, it may be then considered lost/missing.

No Movement Tracking Numbers:
Regardless if shipping insurance was purchased or not, if the tracking number received states there has not been an official acceptance scan by USPS or Fedex, please notify us immediately. Please allow Strike Industries at least 10 business days to conduct a thorough investigation, which includes communications with the carrier service (or any shipping provider). If the package has not been found and/or delivered within this set time frame, it may be considered lost/missing and a claim will need to be made with the carrier.

Strike Industries is not responsible for packages that are marked as shipped and/or delivered within the appropriate time frame that are claimed as missing or stolen. Please contact the shipping carrier to file a claim in this situation.​

 

Any questions regarding shipping or order status, please visit the CONTACT US section for more information.

 

 

RETURN POLICY

Strike Industries strives to provide quality goods and services with commitment to your satisfaction.

  1. If you received the wrong item or it is damaged in some way, we will make every effort to replace it as quickly as possible or we will gladly take back the item and refund you the products price along with shipping and handling costs.
  2. If you find a brand new purchased Strike Industries product not to your standard for any reason, we will accept it back within 30 days of receipt for a full refund or exchange for another item(s). However, in either case, return and/or redelivery shipping costs are the customers’ responsibility.
  3. If it has been longer than 30 days from the package receipt date, you will only be able to get a refund in the form of store credit. Store credit is non-transferable and non-refundable. Store credit codes will apply only once per checkout and do not carry any remaining balance. Strike Industries reserves the right to make any changes without prior notice. Please visit this page for updates regarding returns and store credit policy as it may change anytime.

HOW DO YOU MAKE A RETURN?

To make a return, please perform the following steps:

  1. BEFORE returning any products, please visit the CONTACT US section to complete and submit the “Return for Refund/Exchange” form to receive an RMA (Return Merchandise Authorization) containing your name, shipping address, phone number, email, and reason for the return (including, if applicable, information about the firearm, ammo, and usage environment for defective returns). Please include a copy of the receipt if possible as well.
  2. Wrap the item with sufficient padding and place it in an appropriate box or bubble mailer for shipping. We recommend insuring your shipment and obtaining tracking information in case the package is lost/missing in transit.
  3. Ship out the package along with placing a printout of the RMA form we provided inside the box.
  4. Packages must be returned with shipping prepaid, we do not accept COD (Cash on Delivery) packages. All processed and approved refunds will be applied to the credit card used during the original purchase. You should allow one to two billing cycles for the refund to appear on your statement.

RESTOCKING FEE:


After we receive your returned product(s), we will process and review the condition of all parts before accessing whether you will be charged any of the below restocking fees.
- RTI (Return to Inventory) 0%
- BLEM (Blemished returned product) 15%
- JUNK (Completely not resellable and the product is used for parts) 50%
This review will be final, any returns or exchanges will be solely at our discretion.

 

HOW DO I RETURN A DEFECTIVE ITEM?

  1. BEFORE returning any products, please visit the CONTACT US section to complete and submit the “Return for Refund/Exchange” form to receive an RMA (Return Merchandise Authorization) containing your name, shipping address, phone number, email, and reason for the return (including, if applicable, information about the firearm, ammo, and usage environment for defective returns). Please include a copy of the receipt if possible as well.
  2. Once the RMA form has been processed, Strike Industries will provide a return shipping label for the refund or exchange of the product, including the shipping charges for non-expedited traceable shipping methods.
  3. Wrap the item with sufficient padding and place it in an appropriate box or bubble mailer for shipping.
  4. Ship out the package along with placing a printout of the RMA form we provided inside the box.
  5. All processed and approved refunds will be applied to the credit card used during the original purchase. You should allow one to two billing cycles for the refund to appear on your statement.
  6. Arrangements for a defective exchange or return must be made within one year of the warranty period, starting from the date the order is received. RMA numbers are valid for 14 days from the issue date. All packages received without an RMA number will be refunded, however, an automatic 20% handling fee ($2 minimum) will apply.
  7. If the product was purchased from a 3rd party, Strike Industries provides no refund but only an exchange option.

 

HOW DO I REQUEST A SPARE PART?
Please visit the CONTACT US section to complete and submit the “Request for Spare Parts'' form to receive help from a Strike Industries customer support representative.