Shipping and Returns Policy
The estimated process time of your order will be around 3-5 business days. Add extra time for orders placed on weekends. All orders placed during non business days, including weekends or federal holidays, will be processed on the next business day and shipped within 3 to 5 business days. The selected shipping method, such as expedited, does not include processing time.
We want you to be happy with your purchasing experience from Strike Industries!
- RMA requests from customers who have a registered account with Strike Industries can submit request at the bottom of our website under User Account or go directly to their dashboard when logged in to their STRIKE online account. Just click on the key in the upper right-hand corner, and click on my account. On the right-hand side, you will see a gray box scroll down to RMA and click on the link, once the page opens up on the right hand-side you will then click on create an RMA to get started.
- RMA requests from customers who purchased products from Strike Industries directly and checked out as a guest can do so directly from the website at the bottom of the homepage under guest check out. You will need to provide your order number and email address associated with your order.
- RMA requests for customers who purchased through an authorized Strike Industries Dealer will be able to request a return for an equal exchange only for items deemed to be factory-defective by filling out the contact form titled “Third Party Purchase” located at the bottom of the homepage.
Our return policy:
Arrangements for a return and full refund must be made within one year of the date the purchased. RMA numbers are valid for 7 days from the date of issue. All packages received without an RMA number and/or damaged/missing packaging will be refunded, however, up to an 30% handling fee ($2 minimum) will automatic apply.
If the product is returned within the year of the purchase date that has scratches or show signs of uses a handling fee up to 30% handling fee ($2 minimum) shall be automatically deducted from the refund and shipping will not be refunded.
Returned items completed after one year of purchase date that are not defective will be refunded, however, up to a 30% handling fee ($2 minimum) shall be automatically deducted from the refund and shipping will not be refunded.
Returned items that are received with under non-resalable conditions at the fault of the consumer will refunded minus 50% handling fees. Unless explicitly stated by Strike Industries.
Any coupon codes provided for customer use are discounts for products, not shipping. Original and return shipping charges for any non-defective returns are the sole responsibility of the customer. Refund or credit cannot issue for products that was not purchased directly from our website, you must contact the authorized dealer you purchased it from.
Strike Industries will provide a return shipping label and/or (with Strike Industries prior consent) refund the product including the shipping charges for non-expedited, traceable shipping methods. If in doubt, please contact us and we'll do our best to get you taken care of! Arrangements for a defective exchange or return must be made within one year (warranty Period) of the date the order is received. RMA numbers are valid for 7 days from the date of issue. All packages received without an RMA number will refunded, however, an automatic 20% handling fee ($2 minimum) will apply.
Strike Industries offers all customers an option to purchase insurance directly through the United States Postal Service (USPS) at the checkout page. For details on coverage when purchasing insurance through USPS please visit http://pe.usps.com/text/dmm300/503.htm#ep1063624 and refer to section 4. Strike Industries will not be responsible for insured packages that fall under the USPS coverage guidelines.
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, an attempt to contact you will be made and you will be issued a full refund for the order.
If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund, please contact Strike Industries Support at [email protected]
Rejecting receipt of a package is considered returning the package without Strike Industries consent and may be subject to a 15% restocking fee ($2 minimum). Any fees and shipping charges incurred will be re-billed to the customer and may be deducted from any applicable refund amount.
Unless arrangements are made before delivery, orders that are returned to us will be restocked and are not able to be shipped again. A new order will need to be placed.
Occasionally, packages are not delivered in the expected timeframe and are not able to be located by tracking information (if available). US Postal Service, and other shipping providers, state to wait at least 5 business days after the expected delivery date to consider any missing packages. During times of severe weather, heavy mail times, holiday seasons etc, this time frame should be increased to 10 business days after the expected delivery date. If the package has not been delivered within this set time frame it may be considered missing.
No Movement Tracking Numbers:
Regardless if shipping insurance was purchased or not- If the tracking number received states there has not been an official scan by the USPS, FedEx or UPS please notify us immediately. Please allow Strike Industries at least 10 business days to conduct a thorough investigation, which includes communications with the local carrier service (or other shipping provider). If the package has not been found and/or delivered within this set time frame it may be considered missing and necessary steps will be taken thereafter.
Strike Industries is not responsible for packages that are marked as shipped and/or delivered within the appropriate time frame that are claimed as missing or stolen. Please contact the shipping carrier to file a claim in this situation.